Frequently Asked Questions

Most clients reach break-even within the first 6 to 12 months of operation, driven primarily by inventory reduction and lost sales recovery. Impact is measurable from the first weeks in production.

You get a centralized dashboard with real-time visibility into sales, inventory, lost sales, and forecast accuracy. Each client has a personalized performance panel consolidating key business KPIs.

Pricing depends on the volume of stores, SKUs, and modules contracted. We offer an annual contract model with no hidden fees. In the demo we present a personalized proposal with ROI projection for your operation.

The average go-live is 3 to 6 months from kickoff to production. No third-party consultants are required — integration support is a direct project between the client and the Celes team.

No. The Celes team leads and manages the entire integration process. We form a mixed project team with leads from both sides to tackle implementation together.

Yes. Celes integrates natively with the leading enterprise systems including SAP, Microsoft Dynamics 365, Oracle NetSuite, Blue Yonder, Infor, Epicor, Odoo, and Salesforce Commerce Cloud, among others.

No. Celes doesn't replace your SAP, Oracle, or Dynamics — it enhances them. It installs as an AI layer on top of your existing stack, turning your data into accurate demand forecasts and automating purchasing and replenishment decisions.

Celes models operate at the SKU × store × day level, incorporating historical sales, seasonality, promotions, weather, and local events. Using Machine Learning and daily retraining, the platform delivers forecasts with over 95% accuracy.

Always. Celes Autopilot operates within the rules and limits your team configures. You can define manual approval thresholds, exceptions by category or supplier, and the team can intervene at any time.

Celes incorporates promotional and event variables as explicit model inputs. For new launches without history, it applies models from similar products. Supplier constraints are configured as system policies and updated in real time.

Celes works for any retail vertical: food, pharmacies, apparel, home goods, and more. Clients like Cruz Verde, Puppis, Maja Sportswear, and Tiendas 3B operate in very different categories.

Yes. Celes can work with multi-channel data and considers omnichannel demand in forecasts and inventory decisions.

On the contrary. Celes frees the team from repetitive operational tasks so they can focus on supplier negotiation, category strategy, and exception analysis.

Celes is designed for business profiles, not technical teams. Onboarding includes in-person training, virtual workshops, and access to Celes Academy — the 24/7 training platform.